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Refund Policy

Last updated: May 23, 2026

Summary

Crypto payments are non-reversible and keys are delivered instantly. All sales are final. We do replace keys that fail on first use within a short window after delivery.

1. Why no general refunds

Once your transaction confirms on-chain, the wallet has no path to reverse it. The product (an API key) is delivered automatically within seconds and cannot be reclaimed. Both factors together mean we cannot offer a general refund window after delivery.

2. Dead-on-arrival replacement

You qualify for a free replacement key if all of the following apply:

  • The key is reported within 24 hours of delivery.
  • The key balance has not been depleted by usage.
  • The key fails with a clear authentication or revoked-credential error onapi.ensohq.xyz (we will verify this from our logs).

Replacements are issued from current inventory. If we cannot replace within 7 days, we will refund that key’s pro-rata price in the same token on the same network.

3. What is not covered

  • Keys that worked initially and were later rate-limited, suspended, or revoked by the upstream provider after use.
  • Keys you exposed publicly (committed to GitHub, posted in chat, leaked in a screenshot), where the exposure caused revocation.
  • Models being temporarily unavailable upstream (e.g. a specific model returning errors while others on the same key work).
  • Buyer’s remorse, package mistake, wrong-chain payment, or wrong email entered at checkout.

4. Wrong-network or wrong-token transfers

We accept USDT or USDC on Ethereum, BNB Smart Chain, or Base only. If you sent a different token or used a different network, contact us with the transaction hash. Recovery is not guaranteed and may require you to cover any gas or bridge cost.

5. How to file a claim

Email our support address with:

  • Order ID (from your delivery email).
  • Affected key, last 6 characters only (e.g. sk-… a1b2c3).
  • Timestamp of the failed request and the error message returned.

We respond within 24 hours on business days.

6. Chargebacks

Because payment is on-chain, traditional chargebacks do not apply. Filing a fraudulent dispute through a third-party service used to fund the transaction may result in your future orders being blocked.